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Case Study

Advisor ERP Implementation at German Brand Manufacturer of High-Quality Writing Instruments

210130

Lean Implementation at a manufacturer of high-quality writing instruments

A manufacturer of high-quality writing instruments was suffering from significant delays in its ERP implementation. Through a thorough review and rapid project assessments, critical areas for improvement were identified and an effective action plan implemented. With the help of clear metrics and targeted support in project committees, project progress was secured and service delivery significantly advanced.

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Company Details

  • World brand; Family business since 1930
  • Manufacturer of writing instruments and digital media for further processing
  • Numerous design awards and innovative developments for writing instruments
p

Situation and Challenge

  • ERP implementation in a crisis situation with a long time delay
  • Conducting a comprehensive review and implementing an action plan
  • Support of the ERP project within the framework of an advisor role
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Objective and Task

  • Ensuring ERP performance at the customer’s site and identifying opportunities for improvement
  • Reorganization of the project and introduction of metrics for transparency
  • Supporting the customer in internal and external project organization
n

Measures and Procedures

  • Quick review (assessment) of the project situation in 2 to 3 days and identification of the problem areas
  • Implementation of measures for the continuation of the project in line with quality, schedule and cost
  • Accompanying the project in the steering committees and advising in critical phases
  • Implementation of metrics such as Q-Gates to measure progress
x

Results and Achievements

  • Ensuring participation on the customer side
  • Transparency about the progress of the project and the status of the service provision

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