After-sales field analysis of produced lithium-ion batteries
Automotive Supplier Battery Systems
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Company Details
Tier 1 automotive (car, truck, bus), belongs to a global technology group.
The group develops, produces and sells lithium-ion batteries (“all-solid-state” battery technology) and operates in other business areas
Customers: Premium OEM
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Situation and Challenge
Unclear and inadequate organization for field maintenance activities, leading to technical and commercial risks, delays, and inefficient logistics efforts
Lack of communication between OEM customer service and supplier (huge potential for escalation)
Diagnostic functions of the battery systems were not yet finally defined with the start of production
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Objective and Task
Clarification of the handling of maintenance and repair work of vehicles in the field
Minimization of risks and elimination of uncertainties for efficient battery maintenance in the after-sales area
Coordination of a responsibility matrix between OEM, global dealer network and the battery manufacturer
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Results and Achievements
Responsibilities between OEM and Tier 1 supplier were defined, stakeholders were satisfied and the approach was agreed with all parties
Diagnostic function of battery systems was defined based on criteria
An Atreus Manager is responsible for setting up a finance team and filling the position of commercial manager, and creates cost transparency by reorganising production controlling. The automotive group etsblishes a new HR concept and budget planning.
Atreus solves a classic bridging of vacancy during ongoing operations and very short-term takeover of a previous interim manager. His role was to smoothly handle typical day-to-day operations such as period-end closing, forecasting, weekly tracking, recurring analysis, etc. within the segment.
Among other things, an Atreus Manager is responsible for stabilising the situation in purchasing. In addition, he ensures the back-to-back synchronisation between customer and supplier contracts.